Job Opportunities in Wilmington NC

Job Openings

Service Writor / Advisor

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.

Automotive Service Writer / Advisor Job Duties:

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Skills/Qualifications: Customer Service, Problem Solving, Reporting Research Results, Quality Focus, Productivity, Estimating, Product Knowledge, Problem Solving
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Afternoon Shuttle Driver

We are currently looking for an afternoon shuttle driver.    Hours are 12:30am - 6pm.

Duties Include:
  • Constant communication between employees and customers
  • Shuttling customers to their destination safely
  • Running miscellaneous errands for the company

Must have a clean driving record, be able to pass background check and drug screening.  Qualified candidates must be comfortable with current cell phone and navigation technologies.

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Automotive Technician





Last Revision Date:


Title:    General Service Technician

Reports To: Service Manager



Service Department



Job Summary:       The General Service Technician is responsible for performing vehicle diagnostics, repairs, and maintenance according to Volvo factory standards for labor time, Fixed Right First Time, and Customer Satisfaction/Care By Volvo goals.  The position may also entail participation in a mentoring/apprenticeship program. 



Principal Responsibilities:


  Thoroughly performs appropriate and necessary diagnostics to identify vehicle problem utilizing all available factory technical information and specified tools/equipment.

 Performs vehicle repair as outlined on repair order within specified time frame according to proper factory repair procedures and dealer policies.

   Reviews service write up to verify required work.

   Determines if vehicle requires any other work and immediately advises details to Service Advisor including if repairs can be completed within time promised.

 Secures needed parts from the Parts Department

 Strives to exceed customer expectations for repair.

 Ensures service repair notes/records are clear and well documented.

 Road Tests vehicles to ensure repairs are properly completed.

 Ensures the cleanliness of customer vehicles.

 Ensures warranty claims are properly documented and submitted in a timely manner.

  Assists Service Advisors as needed in communicating with customers about
vehicle repairs.

 Assist other technicians as needed.

 Participate in mentoring/apprentice program

 Attend factory training classes to stay current with new vehicle systems; attend technical training classes, keep up to date on industry developments/information, and seek professional certifications.

 Comply with federal (ie, OSHA), state, and local regulations governing safety and hazardous waste disposal.

 Maintain a clean and neat work area.

 Use shop tools with care, and take time to keep
them organized, clean and properly maintained. 

 Job Specifications: 


Education and Experience(Knowledge):

  • Minimum High School Diploma or equivalent
  • ASE Certification preferred
  • Knowledge of Volvo service preferred
  • Valid Driver's License and good driving record
  • 3-5 years experience in auto repair; Volvo service experience preferred but not required.


  • Ability to read and comprehend diagnostic service information including wiring diagrams.
  • Computer Skills
  • Knowledge of and ability to use service shop equipment.

Work Environment :

  • Employee must have full set of personal tools
  • Employee must be able to operate shop equipment and power tools.
  • Employee will be exposed to noise, dust, wide temperature variances (cold to hot) and will be required to lift heavy parts and equipment up to 75lbs
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Service Department Customer Service Rep

  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

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Parts Counter Person

The parts counter person assists walk-in customers in selecting required parts, suggest related parts, offer specials, and ensure that the customer is exposed to the full product line.  Pull purchased parts from stock.

Answer phone calls in a responsive and polite manner, providing price quotes and other information. Assist outside sales reps with their orders ensuring their employee number is used when so doing. Set up orders for daily shipment, delivery, or pick-up.

This position requires a high school diploma or equivalent, and the ability to read and comprehend instructions and information. ADP experience in an automotive parts department is a must. A professional personal appearance must be present and maintained at all times. The ability to work well with the public, sometimes with several customers at one time, and to main a pleasant manner is essential.

·    Medical, Dental and Vision Insurance Available
·    401K Retirement after 1 year.
·    Healthcare Spending Accounts
·    Supplemental Insurance Plans
·    Short Term and Long Term Disability Packages
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Lot Porter

Parkway of Wilmington is accepting applications for a full time Automotive Lot Porter.

You will work together with our current Lot Porter.   You will be responsible for the appearance of the dealership lots including the vehicles. Duties include moving vehicles from one location to another, ensuring the lot is organized according to established procedures, helping to check in new vehicles, miscellaneous duties as needed.

Miscellaneous other duties to be determined
Great opportunity for advancement!

Job Requirements
Excellent communication skills, able to maintain a professional image and demeanor
Ability to multi-task in a fast paced environment
Basic knowledge of using a digital camera
Strong Computer Skills
Positive Attitude is a must

We are looking for someone who wants to start their career in the automotive industry and move up from here.

The right candidate will have the following qualities:

    Independent worker
    Detail oriented
    Great work ethic

***Qualified candidates must have a clean driving record and the ability to drive a manual transmission.***

Must pass background check and drug screening. Interested candidates please send your resume to

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Parkway of Wilmington

5920 Market St.
Directions Wilmington, NC 28405

  • Sales: (888) 670-5787
  • Service: (866) 412-2578


  • Monday 9:00AM - 7:00PM
  • Tuesday 9:00AM - 7:00PM
  • Wednesday 9:00AM - 7:00PM
  • Thursday 9:00AM - 7:00PM
  • Friday 9:00AM - 7:00PM
  • Saturday 9:00AM - 6:00PM
  • Sunday Closed